“It is a collective effort that leads to repeated client service honors. “Every one of our 15,000 dedicated team members approach each day laser-focused on giving clients the best home loan experience possible,” said Bill Emerson, Quicken Loans CEO. Power’s rankings are a direct result of Quicken Loans’ client-centered and innovative culture. The perennial placement at the top of J.D. Clients also rated Quicken Loans 26 percent higher for “innovation,” 22 percent higher for being “customer-driven” and 18 percent higher than the industry average for being “friendly.” Power study showed 96 percent of Quicken Loans clients surveyed said they did not experience difficulty understanding the team member they last spoke with.
Quicken Loans received the highest score in the following categories measured by J.D. “Our passionate team members know the connection with our clients extends far beyond origination, and they obsess every day to make sure all of our serviced clients have the best possible experience.” Too often, mortgage companies view their interaction with a client simply as a transaction, versus a relationship dedicated to assisting the client for the life of their loan,” said Dan Gilbert, Founder and Chairman of Quicken Loans. “We refer to those who we help as ‘clients,’ not ‘customers,’ for a reason. Quicken Loans is the winningest company among mortgage lenders in the history of J.D.
Power survey of mortgage originators for six straight years – earning nine top rankings combined in the past seven years. The company has also ranked highest in the J.D. This is the third consecutive year Quicken Loans earned the top spot in the servicing study, ranking highest in the survey each year it was eligible. Third-straight top servicing ranking adds to company’s six consecutive top placements for mortgage originationĭETROIT, J– Detroit-based Quicken Loans, the nation’s second largest retail mortgage lender, today ranked highest in the country for client satisfaction among home loan servicers in a study conducted by J.D.
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